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Voice Services

Lanis IT Group Inc. provides comprehensive suite of voice related solutions to ensure that your customer can keep in contact with you. Our expert team will work with you to develop a customized plan that include state of the art voice services for a fraction of the price. We understand the importance of communication,below is a listing of our enterprise voice services:

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SIP Trunks are quickly replacing traditional telephony; many businesses utilizing a on premise based PBX have made the switch to SIP Trunks because of the cost and flexibility advantages. Our advantages:

  • Compatible with most PBX's.

  • Comprehensive plans with calling to the US and Canada.

  • E911 support.

  • 411 listing.

  • Our voice network peers with top carriers (over 17).

  • Geo-graphical redundancy between our Miami and Las Vegas data-centers.

  • 24/7 Pro-active monitoring by Lanis IT staff.

  • Our SIP Trunks have been used from within:

    • USA

    • China

    • Singapore

    • Mexico

    • Guatemala

    • Panama

    • United Kingdom

    • Jamacia

    • Venezuela

  • Ability to easily port numbers in and out of our network.

Need more info, book a session with a Lanis advisor that can assist.

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Lanis Voice hosted voice is a 21st century solution which enables voice communications to use the internet vs traditional methods. This advancement in technology allows for substantial cost savings that can be immediately realized. Our hosted voice solution includes:

  • Call Center - Advanced call routing that deliver calls to agents based on the order received. The Lanis Voice Call Center module includes:

    • Basic Call Center functionality.

    • Per customer music on Hold.

    • Unlimited call queues.

    • Caller call back.

    • Advanced call management capabilities.

    • All Call Center modules included, no per module pricing.

    • Dashboards and analytics.

  • Auto Attendant – A custom menu setup to route inbound phone calls to appropriate people or extensions.

  • Call Conferencing – Call conferencing allows 3 or more callers to call into the PBX and hold a meeting or conference.

  • Call Forwarding – Route incoming calls to mailboxes or even cell phones or outside phone lines.

  • Call Waiting – Alerts you with a beep when someone attempts to call you and you’re on the line.

  • Caller ID – tells you who is calling you by displaying the caller’s name and phone number.

  • Voice Mail – Allows users to setup and take messages when they are away.

  • Voice to Email – We can send a copy of a voicemail message to your email inbox.

  • Call Screening – Allows you to forward your callers to voicemail.

  • Time Based Routes – Create PBX options that are available only during designated time periods.

  • Dial By Name Directory – Allows your callers to access a directory of employee names and type the first few letters of the person they want and be connected.

  • Ring Groups – Designated group of phones that all ring at the same time or sequentially.

  • Intercom

  • Customizable Media – Customizable music/message on hold.

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Need more info, book a session with a Lanis advisor that can assist.

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